Process Trainer - Mortgage

PRINCIPAL RESPONSIBILITIES • New Hire Training ( Class room training and computer based /remote ) • Responsible for managing Training batches - usually 1:20 ratio • Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support. • Give documented feedback as per the gaps identified in the audit. • Attend Weekly calibration calls with the client/internal as per calibration roster. • Conduct training sessions as per requirement under specified timelines. • Performance Assessment of Trainees during tests • Database management,Tbase, daily reports, and analysis • Motivating associates through effective management, career development & implementation of reporting mechanisms. • Process transactions on a weekly or Monthly basis as defined by the process. • Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase. • Perform TNI on audit findings and conduct refresher sessions & track performance • Maintain Track records of performance and analyse data criticallyCRITICAL SKILL REQUIRED TO PERFORM JOB • Excellent Communication Skills (Verbal & Written), as this is a client facing role • Flexibity to work in shift, preferably afternoon shift • Knowledge of UK Mortgages • Experience working with Microsoft applications such as Form, Excel, Word etc • Creation of Academies, creation of Newsletter, etc • Attention to detail to ensure accuracy • Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies • Result oriented and client focus • Feedback and Coaching skills. • Good rapport building skills, extremely methodical and organized • Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatorySELECTION CRITERIA •Must be Graduate in any stream. Shouldn't be enrolled in any regular course. • Minimum of 3+ years experience in UK Mortgages, preferablly E2E • Should be a citizen of India or should be allowed to work in India • Should be above the age of 18 Years

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