Business Development - VFD Business

Purpose Drive business growth in specific industry verticals/ territories through business development activities, including cross selling and managing customer relationships and appropriate customer support thereby ensuring achievement of sales targets Key Responsibilities Responsibilities • Provide inputs into formulation of a sales plan for the assigned vertical/ territory in terms of identifying potential clients, highlighting customer requirements and forecasting market trends • Monitor sales targets at the territory/ vertical level on a Weekly basis, highlight deviations and initiate corrective action as required • Ensure adherence to sales budget at the territory level • Identify potential business opportunities from multiple channels and develop a pursuit plan • Negotiate and finalize terms with clients in terms of product specifications, payment terms and timelines and obtain approval from the Reporting Manager • Build and maintain relationships with customers in the territory to facilitate deep understanding of their needs and direct swift resolution of any customer queries • Identify opportunities for integrated solutions i.e. orders involving Motors/ Automation Products Systems to Reporting Managers • Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department • Liaise with the operations team at the center to ensure execution of orders in line with predefined timelines and criteria • Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned departmenty • Ensure collections from clients as per contractual agreement • Ensure timely dispatch of the goods to the client's site as per the delivery schedule • Ensure adherence to policies / processes to enhance response quality and minimize response time to customer queries and provide the support required by customers • Lead establishment of service centers or identify partner agencies to provide quick after sales service to customers • Provide technical support to customers on after-sales related issues • Ensure all customer complaints are recorded and resolved within predefined timelines • Ensure that all customer interaction activities are properly logged and updated in appropriate systems • Ensure timely response to the customer on any queries / issues raised by them during finalization / execution /post execution sales • Liaise with the network of distributors and dealers in the territory and escalate any significant issues to the superior • Ensure effective management of all activities related to dealers such as stock booking, raising invoices, making payments etc. • Keep abreast with developments in the territory and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies • Ensure Require Details mentioned in Reports to have one to one discussion about future plan with Superiors

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