International Voice Process (UK Logistics)

Responsibilities and Duties  Provide customer support via phone calls for international customers, in English languages.  Manage customer expectations & ensure customer satisfaction.  Document customer interactions for review and follow-up.  Utilize computing and technical expertise to respond to customer inquiries.  Regularly review customer feedback and take measures to improve customer service.  Inform customers on the steps to follow to exploit services of the company. Job Brief  Handle customer’s problems, enquires, and complaints in a professional and timely manner.  Provide support to customers in multiple languages via calls.  Recognize and refer potential complaints that require support from supervisors.  Ensure that customer queries are addressed in a timely and accurate manner.  Regularly update customer database with accurate information. Requirements and Skills  Strong ability to communicate in English languages.  Excellent problem-solving and customer service skills.  Good working knowledge of computers and telephone systems.  Patience with customers and ability to handle tough situations.  Ability to work in any rotational shifts.  Only Immediate joiners preferred. Qualification  UG & Graduate (HSC / /B.A/B.Sc/BBA)  No Technical Graduates (Diploma/BE/B.Tech/BCA)  Candidates pursuing any type of course are not eligible. Experience  Freshers & experienced both are eligible.  0 to 4 years of experience into International BPO Voice Process.  Should have good knowledge & understanding of Customer Service & Call handling antiques.  Excellent Communication required (B2 level) Shift & Transport  5 Days working with two rotational week off.  9.5 Hours shift (including 1 hr break).  Work From Office role.  Both side cab service would be provided based on transport grid.

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