Failed Part Analyst (After Sales)

Company Description: We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the Indian market at an affordable price utilizing its local sourcing and manufacturing capabilities. Let's talk numbers We are currently the market leader in India across the e-bike category and are just on the verge of announcing our series C. Having grown from a team of 5 to 150+ across the globe, from a small garage to offices across 15 countries and clocking in INR 300+ Cr revenue in first three years of operations. We have raised a series B from global investors. We think this is a great start to our exciting journey. We think this is a great start to our exciting journey. Come, join us, help us transform the world, mobility, and have a blast while doing it! Think you are the right fit? Feel free to apply! About the Role We are looking for a Failed Part Analyst to join our team. This role is key in improving product reliability and customer satisfaction by investigating failed components, identifying root causes, and working with cross-functional teams to implement corrective and preventive actions. Key Responsibilities Investigate failed parts from production, testing, or field returns. Perform root cause analysis . Prepare reports on findings, highlight trends, and recommend improvements. Collaborate with engineering, design, and production teams on corrective actions. Provide data-driven recommendations for process, material, or design improvements. Ensure proper documentation and compliance with quality standards. Qualifications Diploma or Bachelor’s degree in Electronic/ Electrical / Mechanical Engineering, Industrial Engineering, Materials Science, or related field. 2–3 years of experience in failure analysis, quality control, or related roles. Hands-on experience with root cause analysis tools and techniques. Strong analytical, problem-solving, and reporting skills. Good communication skills and ability to work across teams. Preferred Skills Experience in automotive, aerospace, electronics, or manufacturing industries. Knowledge of Six Sigma, Lean Manufacturing, or statistical analysis. Working Conditions Full-time role; may require occasional overtime for urgent investigations. Work involves both office/lab analysis and shop-floor/manufacturing exposure.

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