Senior Manager – Business Excellence

About Dentsu International India: Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before! Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world. In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change. Learn more at: Role Overview As the Senior Manager – Business Excellence, you will lead initiatives to drive operational efficiency, quality, and performance across key business functions. You’ll work cross functionally with business, creative, media, and technology teams to design and implement frameworks for process improvement, performance management, and strategic transformation. Key Responsibilities • Design and drive business excellence strategies to improve operational efficiency, client delivery, and employee experience. • Lead process re-engineering and optimization initiatives across digital marketing verticals (media, creative, data, content). • Implement quality and governance frameworks (SOPs, KPIs, audits, compliance) to ensure consistent performance. • Collaborate with delivery, finance, HR, and tech teams to identify gaps, reduce costs, and enhance productivity. • Use Lean, Six Sigma, or similar methodologies to implement continuous improvement. • Lead change management initiatives and drive adoption of new tools and processes. • Provide data-driven insights and dashboards to leadership for decision-making. • Drive key strategic projects like automation, workflow digitization, shared service models, or integration post-acquisition. • Mentor and coach junior team members in business excellence practices. Key Requirements • 7+ years of experience in business excellence, strategy, or operations, preferably in digital marketing, media, consulting, or tech-enabled services. • Proven track record of leading transformation initiatives across functions. • Strong analytical and problem-solving skills; proficiency in Excel, PowerPoint, and visualization tools (Power BI/Tableau). • Certification in Lean Six Sigma (Green Belt or Black Belt preferred). • Excellent stakeholder management and communication skills; ability to influence senior leadership. • Experience working in a matrix, fast-paced, client-facing organization. • Exposure to digital/advertising/creative/media agency processes is a plus. Why Join Us? • Be part of a dynamic, future-forward team that shapes how the business operates. • Drive meaningful impact across people, process, and performance. • Work with some of the best talent in digital and experience transformation. • Flexible, inclusive, and collaborative culture that encourages innovation

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