Engineer - Customer Support (3D Printing)

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing, hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers, and the ability to handle both pre-sales and post-sales technical support functions.Key Responsibilities:1. Technical Application SupportDemonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge.Conduct application studies, sample part printing, and benchmarking for customer requirements.Collaborate with sales and application teams to provide suitable 3D printing solutions.Assist clients in material selection and process parameters for various applications.2. Installation & TrainingInstall and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites.Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing.Ensure seamless onboarding for new customers.3. Post-Sales Technical SupportProvide timely technical assistance for troubleshooting hardware/software issues.Perform routine maintenance, calibration, and servicing of 3D printers.Coordinate with OEMs (Formlabs, Intech) for escalated technical issues and firmware/software updates.Maintain service logs and customer support records.4. Documentation & ReportingCreate and maintain technical documentation, service reports, and application case studies.Report product feedback to the internal product management team for improvements.5. Trade Shows & Customer EngagementParticipate in exhibitions, workshops, and customer events as a technical representative.Deliver presentations and hands-on demos to promote brand awareness.Required Skills & Qualifications:Bachelor's Degree/Diploma in Mechanical Engineering, Mechatronics, or a related field.Minimum 3 years of experience in additive manufacturing or 3D printer support roles.Strong hands-on experience with Formlabs (SLA) printers and Intech metal printers is preferred.Proficiency in slicing software (e.g., PreForm, Magics, Cura) and CAD tools (SolidWorks, AutoCAD, etc.)Understanding of SLA, SLS, DMLS/SLM technologies, and post-processing workflows.Excellent problem-solving, communication, and customer-handling skills.Willingness to travel for installations, training, and support.Preferred Certifications (Not Mandatory):Certified Additive Manufacturing Professional (CAM-P).OEM Certifications from Formlabs or Intech (if any).What We Offer:Exposure to cutting-edge 3D printing technologies.Training and certification opportunities with global OEMs.Dynamic and collaborative work environment.Competitive salary and growth opportunities.

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