Front Office Agent

Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys. Handle all payment types including room charges, cash, checks, debit, and credit. Process guest check-outs, resolving late or disputed charges as needed. Answer, record, and process guest calls, messages, requests, questions, or concerns promptly and professionally. Coordinate with Housekeeping to track room readiness for guest check-in. Communicate parking procedures to guests/visitors and dispatch bell or valet staff as necessary. Provide guests with directions and information about property amenities and local attractions. Run daily reports on arrivals, departures, and special requests; verify report accuracy. Complete cashier duties, including balancing bank and closing reports in compliance with Accounting procedures. Cash personal and traveler's checks for guests and maintain accurate cash handling records. Follow company safety, security, and confidentiality policies; report unsafe conditions to management. Maintain a clean, professional appearance and uphold company standards. Welcome and acknowledge guests warmly; anticipate and address guest service needs, including assistance for guests with disabilities. Communicate clearly and professionally with guests and coworkers; answer telephones using appropriate etiquette. Foster positive working relationships with team members to support service excellence. Comply with quality assurance standards. Stand, sit, or walk for extended periods during shift. Preferred Qualifications:Education:High school diploma or G.E.D. equivalent Related Work Experience:No prior experience required

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