Job Title:
Service Desk Specialist
Company: Live Connections
Location: Pune, Maharashtra
Created: 2025-12-08
Job Type: Full Time
Job Description:
Service Desk L1 Support – Pune | Up to 5 LPA | Immediate Joiners OnlyExperience: 1+–5 months (Service Desk)Location: Pune (100% Work From Office)Shifts: 24×7 Rotational (US/UK)Notice Period: 0–15 Days OnlyEducation: 15 Years full-time Degree⭐ Mandatory Skills- ServiceNow Ticketing Tool - Office 365 (O365) - Active Directory (AD) – Password reset, account unlock - Excellent communication skills - Basic networking knowledgeJob Responsibilities- Provide L1 technical support via calls/emails/tickets - Troubleshoot AD, O365, Outlook, Teams, SharePoint & basic network issues - Log and update tickets accurately - Ensure SLA compliance & customer satisfaction - Escalate issues as per processTechnical Requirements- Knowledge of Azure AD, Exchange admin basics - Windows OS troubleshooting (XP–10) - VPN, TCP/IP, browsers, MS Office - Mobile device troubleshooting (iOS/Android)What We Need- Strong analytical & problem-solving skills - Customer-focused attitude - Ability to work in 24×7 shifts (WFO)To Apply: Share your resume at anandh@