Service Desk Specialist-Freshers only

Job Title: Service Desk (L1) SupportLocation: PuneEligibility: B.E/B.Tech/BCA – Freshers (2023–2025) only with PDC, PAN & CMMCTC: ₹2.5 LPA (Fixed) + Shift Allowances + Performance Incentives️ Role: Provide L1 technical support via phone/email/chat; handle incidents & service requests; troubleshoot OS, O365, AD, VPN, basic networking & mobile/desktop issues.️ Tools: Work on ITSM platforms (ServiceNow/Remedy); log, update & escalate tickets as per SOPs.Skills: Strong English communication, analytical thinking, problem-solving, customer handling, attention to detail.Shifts: Must be flexible for rotational/night shifts; meet SLAs & maintain documentation accuracy.Other: Willing to relocate for training, join immediately, maintain confidentiality & follow ITIL-based processes.Good to Have: Basic understanding of Windows, O365, networking, and mobile/OS issues.Training: 2 Months (Mysore) | Work Location: PuneBenefits: Global exposure, structured training, and clear career-growth pathways from Day 1Non Locals not eligible

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