Hiring: Service Desk Analyst – Pune (Immediate Joiners) Location: Pune Experience: 0–3 Years Qualification: Tech graduates only (B.E/B.Tech/BCA/B.Sc IT/MCA) Salary: • Freshers – ₹2.5 LPA • Experienced – Up to ₹4 LPA (based on current CTC) Skills Required: • Strong communication (English) • Hands-on experience with ticketing tools (ServiceNow, Remedy, Jira, etc.) • Basic IT troubleshooting (VPN, O365, Active Directory, printers, drivers) • Knowledge of ITIL processes, SLAs, and escalation protocols • Familiarity with remote desktop tools and user access management • Ability to handle high-volume environments and multitask efficiently Shifts: Rotational (including night shifts) Joining: Immediate Apply Now: B Vaishnavi Email: Mobile: