Voice Customer Support ( US Banking)

Experience: 2+ YearsShift: US Shift Location: Baner Pashan Link Road (WFO)*Banking experience is mandatory.*JOB SUMMARYManage inbound customer calls by addressing reported queries and responding to previously raised requests.Execute all responsibilities with a high level of professionalism, courtesy, and efficiency.WORK EXPERIENCEMinimum 2 year of hands-on experience in commercial/corporate banking, treasury management, or digital banking platforms.Proven experience in customer interactions including support calls.KEY DUTIES / RESPONSIBILITIESHandle inbound calls to ensure timely resolution of queries from bank customers related to commercial/corporate banking application usage/issues.Provide product education, troubleshooting, and platform support across all assigned services.Leverage available resources to resolve issues accurately and deliver high-quality service.Ensure end-to-end follow-up by documenting actions taken and outlining next steps for each interaction.Maintain strict adherence to data security, privacy, and confidentiality standards.Demonstrate professional conduct and comply with all safety and security policies.Successfully complete the Digital Conversion Professional training program and all mandatory ongoing learning.Collaborate effectively with team members to achieve organizational goals.

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