Accounts Receivable Specialist

Position SummaryThis position will report to the Accounts Receivable manager. In this role you will be responsible for managing a portfolio of large balance strategic accounts by partnering with Operations, Sales and Customer Service. Ensure that credit and collection policies and practices are effectively enforced. Review work orders for service for existing accounts who are past due. Communicate with sales, operations, and customer service on the status of assigned accounts. Coordinate the investigation of UADs, pricing issues, debit and credit memos and other actions as required. Work with third party vendor in the collection of accounts and portal billing issues.Duties and ResponsibilitiesEffectively communicate delinquent balances with internal and external customers.Resolve customer disputes concerning billing and order entry errors.Research accounts and prepare documentation to support account adjustments to correct billing errors.Contact customers for payment of past due amounts.Monitor accounts daily — place accounts on hold, release orders, review collection notes, and aged balances.Process payments via third party portal.Work with cash applier to ensure the accurate and timely posting of payments.Submit credit and rebills as needed.Complete month end reserve review process and submit as needed.Identify uncollectible accounts for write off and submit to manager for approval.Leverage Oracle Fusion Financials to document customer interactions, manage AR transactions, and maintain accurate account records within the ERP system.Other duties as assigned.Skills and RequirementsAbility to learn specialized software programs and navigate company databases.Working knowledge of Microsoft Office (Word, Outlook, Excel).Proficiency in Oracle Fusion Financials (Accounts Receivable module) strongly preferred; experience with Oracle Fusion used as a primary ERP for collections, cash application, credit management, and billing adjustments is a significant plus.Strong organizational skills.Good knowledge of English, with strong oral and written communication skills and the ability to present information effectively and efficiently.Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers.Proven ability to multi-task and manage timelines and deadlines.Strong attention to detail, problem solving skills, and customer service skills.Ability to work independently with minimum supervision.Experience and EducationMinimum 2 years’ experience in Accounts Receivable.Hands-on experience with Oracle Fusion Financials, particularly the AR and Collections modules, strongly preferred.Bachelor’s Degree in business, finance, or accounting experience a plus.Experience working in a shared services environment with remote third-party Service Providers, preferred.Experience with Retail Industry preferred.High school diploma or equivalent.

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