Order to Cash Lead

Role Description Statement The Order to Cash (OTC) professional is responsible for overseeing and controlling the OTC processes performed in the Center of Excellence. The professional acts as a Team Lead for the OTC staff in the Center of Excellence (CoE) while being responsible for making sure that processes remain aligned and that global process standards are “anchored”. Key processes in scope for OTC CoE are i.e. Customer Master Data, Billing, Credit management, Customer inquiries & disputes and Process management.Key Responsibilities (High Level) First point of contact for assigned operational OTC CoE hub staff.Lead and manage a team of OTC Specialists, setting clear objectives, evaluating performance, and providing coaching and development opportunitiesOversee the OTC activities in scope for CoE including Customer Master Data & Credit management, Billing management, Customer inquiry & disputes, Collections management, and Process managementMonitor key performance indicators (KPIs) to assess the effectiveness of OTC processes and implement continuous improvement initiativesAssess standardization, optimization and automation potential from Legal Entities / country specifics based on market best practices and/or best in class Legal EntitiesCollaborate with sales, customer service, BPO provider (DXC) and other departments to streamline OTC processes and resolve any issues that may ariseSupport with period end closing, and related analytics, ensuring thorough and precise financial tracking and reportingEnsure all financial reporting and processes comply with International Financial Reporting Standards (IFRS), the Sulzer directives and the Sulzer Accounting Manual (SAM)Ensure OTC internal controls are in place in the CoE and followed for the processes performed by this roleEducation and experienceUniversity degree in Finance, Accounting, Business Administration or related fieldMinimum of 5-7 years of experience in OTC, Accounts receivable or related finance rolesExperience within the manufacturing or industrial sectors is preferredCritical success factorsProficiency in coordination and planning of work for assigned teams and activity clustersStrong understanding of global financial processes and standardsStrong financial acumenStrong communication skills for delivering key insights to i.e.CoE Accounting Lead, Reporting & Analytics team and Country Finance HeadsExcellent interpersonal skills and the ability to work collaboratively with other stakeholdersTechnical & language skillsProficient in ERP systems (relevant to your business unit; SAP, Microsoft Dynamics 365 or iScala)Strong MS Office (Excel, PowerPoint) skillsExperience with Tagetik and Qlik Sense is a plusProficiency in EnglishInterfaces withOTC AccountantsReporting & Analytics teamAccounting ManagerCountry Finance HeadsAccounting GPOs

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