Experience: 7+ YearsQualification: Any graduation or MBARoles & Responsibilities:- Reporting into the partner / director, is accountable for the successful delivery of all Managed Service engagements and to provide a continuous revenue stream for Managed Services by enhancing and maintaining existing services. - The AD of Managed Services provides leadership, direction, and guidance to the Managed Services team to ensure high standards of delivery and smooth running of our Managed Service engagements. - Responsible for monitoring and managing key Managed Services KPIs including profitability, billable utilisation, revenue delivery (actual vs expected), margin, whilst identifying areas of improvement in relation to: - Contractual Compliance - Customer Satisfaction - Resourcing and Scheduling - Processes and Quality