Zonal Collection Manager - MSME

Job Title: Zonal Collection Manager – MSME Location: Western India Base location : Pune Vertical: MSME / Business Loans Role Summary: Lead and manage collections for MSME loans across Western India. Focus on recovery of overdue accounts, legal recoveries, restructuring, and field/agency operations. Key Responsibilities: Devise and execute collections strategy for MSME loans (WC, TL, OD). Manage regional collection teams Handle legal recovery (demand notice, arbitration, suit filing, SARFAESI proceedings). Ensure adherence to regulatory and internal policy norms. Provide insights to credit and product teams on risk trends. KPIs: Recovery % (bucket/vintage) Reduction in delinquency ratios (30+/60+/90+) Legal resolution outcomes Cost of collection metrics Agency compliance and productivity Qualifications & Experience: Graduate/MBA with 10–15 years in MSME or business loan collections Experience in handling secured/unsecured SME loan recoveries Legal understanding of business loan recoveries essential Strong MIS, team handling, and stakeholder management skills

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