Job Title:
Customer Success Manager
Company: LEAD Group
Location: Puducherry, Puducherry
Created: 2026-04-19
Job Type: Full Time
Job Description:
Purpose of the Job: Customer Success Manager plays a critical role by working directly with schools and teachers to ensure effective implementation and improved learning outcomes.Must (Key Responsibilities)Ensure high customer NPS across partner schoolsCollaborate with Academic & Sales teams for school successRetention of partner schoolsIncrease student admissionsEnsure timely dues collectionManage BTL campaigns & brand promotionsTrack & review client data, reports, and progressShould (Requirements)5+ years in account management (preferably SaaS/FMCG/Industrial solutions)Willing to travel across PAN IndiaStrong problem-solving & communication skillsOrganized, efficient, and deadline-drivenOpen to new ideas and ways of workingTech-savvy with account management & sales exposure