Customer Service Specialist

Role OverviewWe are looking for a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing client communication, resolving queries, coordinating with internal teams, and ensuring an exceptional customer experience throughout the project lifecycle.Key ResponsibilitiesServe as the primary point of contact for client inquiries, updates, and issue resolution.Manage incoming calls, emails, and messages with professionalism and clarity.Coordinate with internal teams such as Sales, Design, Operations, and Project Management to ensure timely updates to customers.Track customer requests, complaints, and feedback to closure.Maintain CRM data and ensure all client interactions are logged accurately.Provide clients with timely updates on project status, timelines, and next steps.Identify recurring issues and work with teams to improve processes.Support the customer journey from onboarding to post-project completion.Ensure high customer satisfaction and help maintain long-term client relationships.Requirements1–3 years of experience in customer service, client relations, or coordination roles (preferably in interiors, real estate, logistics, or tech-enabled services).Excellent verbal and written communication skills.Strong problem-solving ability and customer-first mindset.Good knowledge of MS Office, CRM tools, and basic reporting.Ability to handle pressure, multitask, and manage deadlines.Detail-oriented, organized, and responsive.

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