Accounts Receivable-Collection Process & Customer Follow UP

Accounts Receivable Specialist (O2C)Open Positions: 03 Joining: Immediate candidates who can join within 1 week Work Mode: Completely Remote Shift (Rotational based on project need): 7:00 PM – 4:00 AM IST 8:00 PM – 5:00 AM IST 9:00 PM – 6:00 AM ISTRole Summary -The Accounts Receivable Specialist will support end-to-end AR operations, including collections, customer follow-ups, cash application support, and reporting ac)vi)es. The role requires adherence to defined processes, service level agreements (SLAs), and performance metrics communicated by the SPO or project leadership. The scope of responsibilities may expand based on client and business requirements.Key Responsibilities -Collections & Customer Follow-Ups Perform customer follow-ups as per defined process standards, including: Email communication Phone calls Promises-to-Pay (PTP) tracking Remittance requests Work assigned aging buckets and customer portfolios based on project priori)es. Maintain accurate and timely documentation of all customer interactions. Escalate unresolved or high-risk accounts as per defined escalation protocolsCash Application & Unapplied Payment Support Support cash application activities in line with standard AR best practices. Assist in identifying, researching, and resolving unapplied payments, short payments, credits, and offsets. Follow established workflows for dispute identification and coordination with relevant stakeholders. Adhere to SLAs and performance metrics defined and communicated by the SPO.Reporting & Operational Support Update and maintain AR trackers and reports as required by the project. Support daily/weekly reporting related to aging, collections activity, and cash application. Highlight operational issues, disputes, or process gaps to the SPO or project leadership. Ensure data accuracy and timely updates across systems and reports.Required Skills & Experience - Qualification: / / MBA 3–5 years of Accounts Receivable / Order-to-Cash (O2C) experience (B2B preferred) Working knowledge of: AR collections processes Cash application concepts Dispute management workflows Experience working with ERP systems (Profit 21 / Epicor is an added advantage) Strong Excel and reporting skills Good communication skills with customer interaction experience Ability to work in a process-driven and SLA-based environmentTechnical Requirements (Mandatory) - Laptop/Desktop: Windows OS (i5 or higher, minimum 8GB RAM) Screen: 14-inch, Full HD (1920×1080) Internet: 100 Mbps or higherAbout ARDEM ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation service provider with over 20 years of experience delivering services to clients across the USA and Canada. We are a rapidly growing organization focused on operational excellence, continuous improvement, and scalable service delivery.

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