Quality Assurance Engineer

About the RoleAs a QA Engineer with Customer Support Experience at truxo.ai, you will sit at the intersection of product quality, customer experience, and engineering execution. This is not a siloed QA role — you’ll work hands-on with real customer issues, validate fixes end-to-end, and proactively prevent defects before they impact production.You’ll collaborate closely with Engineering, Product, and Support, helping translate customer-reported issues into reproducible test cases, improving release quality, and strengthening Truxo’s reliability as we scale. This role is ideal for someone who enjoys both testing systems deeply and helping customers succeed.What You’ll Be Working OnReproduce, validate, and document customer-reported issues across web apps, APIs, and workflows.Perform manual and exploratory testing on new features, bug fixes, and releases before production.Act as a quality gatekeeper for releases by validating acceptance criteria and edge cases.Partner with Customer Support to triage issues, identify root causes, and confirm fixes.Write and maintain test cases, regression checklists, and QA test plans.Assist with smoke testing, regression testing, and release readiness.Validate fixes in staging and production environments.Help improve support workflows, escalation paths, and incident response processes.Create and maintain internal QA and troubleshooting documentation.Identify recurring defects and product gaps and surface them to Product and Engineering.Support live customer troubleshooting when needed (tickets, Slack, calls).Gradually help shape QA processes, standards, and tooling as the team grows.What You’ll Bring2–4 years of experience in QA, technical support, support engineering, or a hybrid role.Strong understanding of manual testing, exploratory testing, and bug reporting.Experience working with customer-reported production issues.Ability to reproduce issues reliably and explain them clearly to engineers.Comfort navigating web applications, APIs, and backend workflows.Familiarity with Linux environments and basic CLI usage.Strong attention to detail and a mindset focused on quality and user impact.Clear written and verbal communication skills.Ownership mindset — you care about fixing the root cause, not just closing tickets.Comfortable working in a fast-moving, evolving startup environment.Nice to Have / PreferredExposure to test automation tools (Playwright, Cypress, Selenium, etc.).Basic scripting experience (JavaScript, Bash, or similar).Experience validating API responses (Postman, curl, Swagger).Familiarity with CI/CD pipelines and release workflows.Experience with monitoring or logging tools (basic level).Background in customer support for SaaS or B2B platforms.Interest in AI-powered or data-heavy systems.Experience working across US time zones.Fluent in English and Punjabi (bonus).Why truxo.aiDirect ownership and impact on a production-grade platform.Close collaboration with Engineering and Product.Opportunity to shape QA and support processes from the ground up.Fast-paced, low-bureaucracy environment.Clear growth trajectory as the platform scales.Work on a real, operational system used by real customers — not toy problems.

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