Shift Manager - DC Operations

Job Purpose This role is has responsibility for 24*7 Data Center Operations for MEP and IBMS infrastructure, Transformers, MV panels, DG, LT panels, UPS, Battery Banks, SMPS, PDU, DX cooling system , PAHU, Lightning arrestors, Earth Pits, Diesel Engines, CPM, VRF, Valves, VFD, Ventilation systems, Containment, FAS, Fire detection system, FSS, VESDA, WLD, RRS, PAS, CCTV etc…Role DescriptionKey Responsibilities Oversee day-to-day operations of all MEP and BMS systems and manage shift /MEP technicians. Ensure continuous monitoring of critical equipment including chillers, UPS, transformers, switchgear, DG sets, CRAC/CRAH units, pumps, STP/RO systems, fire systems, etc. Ensure adherence to preventive and predictive maintenance schedules. Maintain real-time visibility of alarms/events on BMS/EPMS. Lead technicians/operators during the shift and distribute work responsibilities. Ensure audits, fire drills, and safety checks are completed as scheduled. Perform initial troubleshooting and escalation as per incident management protocols. Coordinate with OEM/vendor teams for emergency resolution. Lead shift-level outage management and ensure proper communication to stakeholders. Document incidents and assist in RCA preparation. Coordinate with OEMs/Vendors for routine PM and BM activities Coordinate with customer for day-to-day activities Responsible for daily/weekly/monthly reports to Management and customer Responsible to maintain process and implement ISO standards across functional area Coordination for periodic audits and compliance requirement Responsible for tracking and managing PUE & WUE of data center Supporting for execution of delivery and order extending MEP services Ensure operations strictly follow safety, SOPs, MOPs, EOPs, and compliance standards (ISO/ISMS/OSHA). Support energy efficiency initiatives and capacity planning. Any other related assignment to ensure availability & uptime of datacenter servicesQualifications and Experience EDUCATIONAL QUALIFICATIONS: Diploma/BE/B-Tech in Electrical Engg/ Mechanical Engg. CDCP preferred RELEVANT EXPERIENCE: ( no. of years of technical, functional, and/or leadership experience or specific exposure required) 5–10 years of experience in data center critical facility operations. Experience in handling multiple OEMs/Vendors related to MEPs Must have hands-on experience on handling DCIM/BMS /CCTV /ACCESS control and other security system Strong communication and presentation skills Excellent problem identification and incident management skills Experience in shift handling and frontline troubleshooting. Knowledge of ISO/IEC, TIA‑942, and Uptime standards (preferred). On-call readiness for emergencies. Ability to work in high-pressure, 24×7 mission-critical environments.

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