Head of Learning and Development

Job Description: Head - Learning & DevelopmentLocation: MumbaiRole OverviewLead L&D strategy for Foodlink F&B across luxury restaurants/banquets, building capabilities in upmarket chains and 5* hotel standards.Key ResponsibilitiesDesign/implement training programs for F&B service, ops leadership, compliance, and soft skills.Assess needs, create blended learning (classroom/digital/gamification) aligned with business goals.Partner with ops/F&B heads for onboarding, upskilling, and performance improvement.Measure ROI via metrics (engagement, retention); manage L&D budget/team.Drive culture of excellence in hospitality service/behavioral training.Requirements15-20 years hospitality L&D (upmarket restaurant chains + 5* hotels).Proven strategy design/delivery; Mumbai-based preferred.Expertise in F&B training, leadership dev, digital tools.

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