Sales and Client Coordinator

Job description: Role Purpose Responsible for managing client inquiries, coordinating consultations, supporting program sales, and ensuring a smooth front desk experience. The role combines lead handling, customer service, appointment coordination, and sales support to maximize consultation bookings and client conversions. Key ResponsibilitiesLead Management Respond to inquiries received via phone, WhatsApp, social media, website, and walk-ins. Capture and record lead information in CRM or lead tracker. Qualify inquiries and schedule consultation appointments with the dietitian and doctor. Maintain fast response times to maximize consultation bookings. Appointment Coordination Confirm consultation appointments with clients. Send reminders to reduce no-shows. Coordinate schedules for consultations and therapy sessions. Maintain an organized daily appointment calendar. Front Desk Operations Welcome clients and manage check-in procedures. Ensure intake forms and consent forms are completed. Coordinate client flow between consultations and therapies. Handle billing support and issue receipts when required. Sales Support Coordinate with the wellness counsellor during program discussions. Share program information and brochures with clients when appropriate. Assist in processing program enrollments and payments. Maintain follow-up lists for clients who have completed consultations but have not enrolled. Customer Experience Maintain a professional and welcoming front desk environment. Address basic client inquiries and direct them to appropriate staff members. Ensure client interactions reflect the brand standards of the wellness centre. Assist in collecting client feedback, testimonials, and Google reviews. Marketing Support Coordinate with the marketing team or agency regarding incoming leads. Capture basic content such as client testimonials or centre activities when required. Assist with posting updates or stories on social media if needed. Required Skills Strong communication and interpersonal skills Ability to handle client inquiries professionally Organizational and scheduling ability Basic sales awareness and client conversion support Ability to manage multiple client interactions simultaneously Experience Requirements Customer service and sales experience is important Experience in clinic, salon, spa, wellness centre, gym, or wellness club preferred Prior front desk, clinic coordination, or hospitality experience acceptable Familiarity with CRM systems or appointment scheduling software preferred Personal Attributes Professional appearance and grooming Confident communication style Client-focused mindset Ability to remain calm in a fast-paced environment Reliable and punctual Compensation Salary range based on experience. Incentives may be provided based on consultation bookings and sales support performance. Education: Higher Secondary(12th Pass) (Preferred) Experience: Sales: 1 year (Preferred) Work Location: In person

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