Head Information Technology Infrastructure

Grazitti Interactive is a global technology leader, providing innovative products and services that drive transformative digital experiences and foster business growth. As a trusted partner across diverse industries, Grazitti specializes in delivering intelligent solutions in Salesforce, data analytics, web development, and digital marketing. Harnessing cutting-edge technologies and AI-driven insights, we empower organizations to streamline operations, elevate customer engagement, and make data-informed decisions. Our expertise and commitment to excellence have earned us recognition as a top Salesforce consulting partner, a Google Premier Partner, and a HubSpot Platinum Partner, among others. Grazitti’s flagship cognitive platform, SearchUnify, has been lauded by analysts such as G2, Forrester, and SoftwareReviews for its innovation in enterprise search and AI-powered customer support. Built on a foundation of trust and collaboration, our long-standing client relationships are a testament to our dedication to measurable impact. Grazitti Interactive continues to be a reliable partner for Fortune 500 companies, fast-growing startups, and organizations worldwide, helping them achieve sustainable success in the digital age About Grazitti Interactive: SearchUnify , the flagship cognitive platform of Grazitti Interactive, empowers organizations to transform self-service and customer support experiences. We offer a suite of innovative, AI-powered solutions, including Cognitive Search, Virtual Assistant, Knowbler (knowledge-centered customer service), Agent Helper, Community Helper, and SearchUnifyGPT, leveraging the power of Generative AI and Large Language Models (LLMs) to streamline workflows, automate processes, boost productivity and provide relevant, intent-driven interactions for enhanced customer interactions. Recognized as a top vendor by G2 and a Champion in SoftwareReviews’ 2024 Emotional Footprint Report, SearchUnify is a leader in the Enterprise Search and Customer Support industry. With Agentic AI at its core, SearchUnify’s autonomous agents enhance every stage of support - from knowledge creation to sharing thus enhancing operational efficiency, and overall customer satisfaction. About SearchUnify: ________________________________________ Job Title: IT Head Experience: 14+ years Job Description: - We are seeking a dynamic and strategic Head of IT to lead our end-to-end technology function, ensuring robust IT infrastructure, seamless DevOps practices, and strong IT governance across the organization. The ideal candidate will bring deep expertise in IT operations, audits, cybersecurity, infrastructure management, and modern software delivery practices. This is a leadership role requiring technical acumen, team management skills, and a business-aligned mindset. Key Responsibilities: Strategic Leadership: Define and execute the overall IT roadmap aligned with business goals. Lead cross-functional technology teams across infrastructure, operations, and DevOps. Serve as a key advisor to senior leadership on technology trends and risks. IT Infrastructure & Operations: Manage enterprise-wide IT infrastructure, data centers, cloud environments, and networking. Ensure high availability, scalability, and performance of core systems and platforms. Lead vendor management, IT procurement, and third-party service engagements IT Audit, Compliance & Risk: Lead internal and external IT audits, ensuring compliance with ISO, SOC, and regulatory frameworks. Implement and monitor IT policies, procedures, and controls. Manage risk assessments and drive remediation efforts. Information Security & Governance: Collaborate with CISO/InfoSec teams to strengthen cybersecurity posture Implement best practices for identity management, data protection, and endpoint security Ensure compliance with GDPR, PCI-DSS, and other data privacy regulations DevOps & Application Delivery: Drive CI/CD practices across development and operations teams. Collaborate with engineering teams to improve software delivery processes. Oversee deployment automation, containerization (Docker/Kubernetes), and monitoring tools. Vendor & Budget Management: Manage relationships with technology partners, vendors, and service providers. Develop and control IT budgets, ensuring cost-effective procurement and operations. Team Management & Development: Hire, mentor, and retain high-performing IT talent. Foster a culture of innovation, collaboration, and continuous learning. Key Requirements: Bachelor's or Master’s degree in Computer Science, IT, or a related field. Minimum 15 years of IT experience , with at least 5 years in a leadership role. Proven experience in managing large-scale IT Infrastructure , IT audits , and DevOps practices . Strong knowledge of networking, system architecture, cloud computing, and cybersecurity. Familiarity with IT compliance standards (ISO 27001, SOX, GDPR, etc.). Exceptional leadership, communication, and project management skills. Experience in managing multi-location teams and global operations is a plus. Preferred Certifications (Optional): ITIL , CISA , CISM , AWS/GCP/Azure Certified , Certified DevOps Practitioner Why Join Us? Life at Grazitti Great Place to Wok Certified || Most Preferred Workplace for Women 2024-25 Opportunity to work with a dynamic and Innovative team Competitive salary and benefits Comprehensive Health Benefits Rewards and Recognition

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