Center Head - Manager

JOB DESCRIPTION — CENTRE OPERATIONS HEADJob Title:Centre Operations Head Location:Ekyana Wellness Reporting To:Founder / Director Role Purpose Responsible forend-to-end operations, scheduling, team discipline, and execution qualityacross the centre. Ensures smooth functioning ofclasses, front desk, and client experience systems . Key ResponsibilitiesOperations ManagementOversee daily centre operations (opening, closing, readiness) Ensure all sessions (Yoga, Pilates, consultations) run on schedule Manage facility readiness, hygiene, and room utilization Maintain smooth client flow across all services Scheduling & Capacity ControlDesign and manage: Yoga class schedules Pilates session schedules Consultation slots Monitor class utilization and optimize batch sizes Prevent overbooking or idle capacity Team ManagementSupervise: Coordinator Yoga instructors Pilates instructor Housekeeping staff Enforce: Attendance Punctuality Grooming standards Conduct daily briefings and issue resolution Client Experience ControlEnsure consistent service quality at front desk and studio Handle escalations and complaints Monitor client feedback and drop-offs Process & SOP EnforcementEnsure adherence to: Lead handling process Trial booking system Class scheduling protocols Maintain operational checklists and reporting Reporting & CoordinationTrack and report: Daily footfall Trial bookings Class utilization Coordinate with: Counsellor (for conversions) Marketing (for lead flow) Required SkillsStrong operational control and discipline Scheduling and resource management Team supervision and conflict handling Process-oriented thinking Basic reporting and data tracking Experience Requirements3–6 years experience in: Wellness centres Clinics Fitness studios Hospitality operations Experience managing teams and daily operations Familiarity with scheduling systems preferred Personal AttributesStructured and detail-oriented Assertive and disciplined Calm under pressure Professional communication High accountability Compensation ₹40,000 – ₹60,000 per month (based on experience)

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