Reservations & Guest Experience Executive

Job Title: Reservations & Guest Experience ExecutiveCompany: TheSaga StaysLocation: Goa, India (Remote / On-site)Industry: Hospitality / Vacation RentalsAbout the Role:The Saga Stays is hiring a proactive Reservations & Guest Experience Executive to manage guest inquiries, booking coordination, OTA platforms, and customer experience for premium villas and apartments in Goa.Key Responsibilities:Manage booking inquiries from direct channels, calls, messaging platforms, and online travel agenciesConvert inquiries into confirmed bookings through timely follow-up and guest supportCoordinate with guests before, during, and after their stay to ensure a seamless experienceHandle guest requests and liaise with the operations team for smooth service deliveryUpdate pricing, availability, and calendars across OTA platformsMaintain reservation records, reports, and operational data using ExcelSupport promotional campaigns, offers, and digital outreach initiativesContribute ideas to improve occupancy, sales, and guest satisfactionRequired Skills:Experience in hospitality reservations, guest relations, or travel salesStrong communication skills in English and HindiExcellent soft skills and guest handling abilityFamiliarity with OTA platforms such as Airbnb and Comfortable using Excel and online communication toolsStrong customer service, follow-up, and organizational skillsSmart, responsible, and self-driven personalityPreferred Qualifications:1–4 years of relevant experienceBackground in hotels, villas, vacation rentals, or travel industryCandidate can work remotely but should be open to on-site presence in Goa when requiredCompensation:Competitive fixed salary plus performance-based incentives

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