Store Manager

Position:Store Manager Location:Kazo-Wave Mall, Jammu Department:Retail Operations Reports To:Cluster ManagerRole SummaryResponsible for overall store performance and profitability Ensure exceptional customer experience and brand representation Lead the store team to achieve sales, operations, and service excellenceKey ResponsibilitiesAchieve monthly and annual sales targets Monitor KPIs: ATV, UPT, Conversion %, Bill Value Drive upselling, cross-selling, and customer engagement Ensure high-quality customer service at all times Handle escalated customer concerns and resolve issues Build customer loyalty and repeat business Conduct performance reviews and team meetings Maintain a productive and motivated team environment Oversee daily store operations and SOP adherence Manage cash handling, billing, and daily reconciliation Maintain compliance with audit and security guidelines Maintain attractive and organised product displays Prepare daily/weekly/monthly business reportsQualification & Experience Graduate 4–7 years of retail experience, including 2+ years in a Store Manager role Experience in premium/luxury retail preferred Willingness to work in mall/store shift timings, weekends & holidays

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