Client Service Executive

Company DescriptionOssisto provides specialized Virtual Assistants to help individuals and businesses optimize their time and reduce stress by managing daily tasks. Our team of skilled professionals offers expertise in areas such as customer service, social media management, digital marketing, data entry, website development, accounting services, and more. By outsourcing operational responsibilities, clients can focus on their core goals and achieve business growth seamlessly. At Ossisto, we are committed to delivering excellence and enhancing productivity through tailored virtual assistance solutions.  Position Title: Client Service ExecutiveDepartment: Client Success / Customer ExperienceLocation: RemoteShift:US ShiftExperience: 2– 4 Years (BPO / Client Handling / Customer Support) Role OverviewWe are looking for a proactive and client-centric Client Service Executive who can build strong relationships with customers and ensure seamless service delivery. This role goes beyond basic support — it focuses on client engagement, retention, and experience enhancement.Key Responsibilities· Act as the primary point of contact for assigned clients/customers · Handle client queries via calls, emails, and chats with a solution-oriented approach · Build and maintain long-term relationships with clients · Understand client needs and provide personalized support and recommendations · Ensure timely resolution of issues while maintaining high service standards · Coordinate with internal teams (operations, sales, tech) for quick resolutions · Track and manage client interactions using CRM tools · Identify opportunities for upselling / cross-selling (if applicable) · Maintain high levels of client satisfaction and retention Required Skills & Qualifications· 2–4 years of experience in BPO / Customer Support / Client Servicing roles · Excellent communication skills (verbal & written) · Strong interpersonal and relationship management skills · Ability to handle demanding clients with professionalism · Good problem-solving and multitasking abilities · Basic knowledge of CRM tools and MS Office · Comfortable working in fast-paced and target-driven environments  Preferred Skills· Experience in international client handling · Exposure to voice + email + chat support · Sales or upselling experience is an added advantage · Prior experience in client success / account management roles Interested Candidates can share your CV to

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