Customer Relationship Executive

Job Title: Customer Relationship ExecutiveLocation:Palakkad (On-site) Company:Taxlet Company OverviewTaxlet is a professional services firm specializing in bookkeeping, Zoho Books implementation, tax filing, ISO certifications, and management consultancy. We help businesses maintain accurate financial records, ensure regulatory compliance, and improve operational efficiency. With a focus on reliability, practicality, and innovation, Taxlet supports organizations in achieving sustainable financial growth. Role OverviewWe are looking for a dynamic and customer-focusedCustomer Relationship Executiveto manage and nurture client relationships. The ideal candidate will act as the primary point of contact for clients, ensuring high levels of satisfaction while identifying opportunities to enhance long-term partnerships. Key ResponsibilitiesBuild and maintain strong, long-term client relationships Act as the main point of contact for customer queries and concerns Understand client requirements and recommend suitable services Coordinate with internal teams to ensure timely service delivery Present company services (Accounting, Bookkeeping, ISO, etc.) to clients Follow up on proposals, leads, and ongoing projects Ensure high levels of customer satisfaction and retention Maintain accurate client records using CRM tools Identify opportunities for upselling and cross-selling services Required Skills & QualificationsStrong communication skills (verbal and written) Excellent customer service and relationship management skills Ability to understand client needs and provide practical solutions Strong problem-solving and interpersonal skills Sales or consulting mindset with target-driven approach Ability to manage multiple clients and tasks efficiently Familiarity with CRM tools (preferred) Bachelor’s degree in Business, Communications, or a related field (preferred) What We OfferCompetitive salary with attractive incentives Opportunity for career growth and skill development Exposure to diverse industries and global clients Professional and supportive work environment Ideal Candidate ProfileCustomer-centric with a proactive attitude Strong relationship builder with negotiation skills Organized, detail-oriented, and goal-driven Passionate about helping businesses grow

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