Concierge

Designation: Concierge BU: Lohono Dept.: Rentals & Hospitality Sub Dept.: Guest Relations Location: Goa / Alibaug / Mumbai / Srinagar Key Responsibilities: Assist Guest Relations Executives in ensuring seamless guest arrivals and departures Prepare and organize welcome kits, local guides, and in-villa information for guests Respond promptly to guest inquiries and requests with warmth and professionalism Coordinate reservations, transport, dining, spa services, and local experiences for guests Offer personalized recommendations for local attractions, restaurants, and activities Maintain updated records of guest preferences, requests, and service feedback Support guest complaint resolution by escalating to the Guest Relations Executive when necessary Ensure timely execution of special requests such as celebrations, surprises, or amenities Monitor villa readiness and coordinate with housekeeping, transport, and maintenance teams Key Requirements: Education: Diploma or Degree in Hospitality / Hotel Management Technical Skills: Strong understanding of guest service basics and hospitality etiquette Ability to use guest management systems, reservation platforms, and communication tools Personal Traits: Friendly, approachable, and customer-focused attitude Strong interpersonal and communication skills Polite, well-groomed, and confident demeanor Willingness to learn and take initiative under guidance Adaptability to work in a dynamic, high-touch luxury environment Reporting to: Guest Relations Manager

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