Technical Writer

• Define target audience, outline manuals, and write documentation that is technically accurate and conforms to the company's writing style guidelines. • Document new features and maintain existing documentation versions, including user guides, FAQs, and product technical overviews. • Work closely with Product and Delivery teams to deliver technical • documentation with a high focus on clarity, completeness, accuracy, and usability. • Obtain product information from agile meetings, specifications, supplemental material, and discussions with SMEs • Participate in peer review processes to improve documentation quality. • Contribute to the development and maintenance of existing documentation processes, standards, checklists, and templates. • Suggest screen labels and error messages with a focus on improving the customer experience (UX). • Skilled in writing, editing, reviewing, and scrutinizing a variety of documents. • Coordinate with onsite trainers for the required document deliverables. • Proven English writing skills • Knowledge of MSTP is required. Exposure to familiarity with programming languages is not required but will be a plus. • Experience working in an Agile/Scrum development environment. • Good decision-making and planning skills, strong research skills, high attention to detail, and team player skills. • Self-motivated with positive attitude and analytical skills. • Ability to deliver in a fast-paced environment with changing priorities and tight deadlines. • Experience with Jira, Confluence, MS Office (Word, Excel, Power Point), and Visio.

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