Required: 2-5 years customer service or administrative experience Excellent English written and verbal communication Strong computer skills and learning aptitude Exceptional attention to detail (99% accuracy standard) Availability during US business hoursPrior experience with US-based companies Preferred: Background in administrative, legal, or case management environments Understanding of US business practices CRM or case management software experienceCultural Fit: Empathy for individuals facing disability and financial hardship Process-oriented thinking with compliance mindset Self-motivated and independent work style Growth mindset and continuous improvement orientation