Product Manager - GTM -IT Infra Services

Senior Product Manager — Product ManagementLocation: NoidaRole SummaryWe are seeking an experienced Product Manager to help with strategy, productization, and delivery of platform-based, automated IT services across Cloud, Data Centers, Digital Workplace, Managed Networks, and AI platforms. The ideal candidate has a proven track record in transforming services into scalable, software-driven offerings with APIs, orchestration, and self-service, and hands-on experience building and scaling infrastructure services centric Platform Based Services (PBS)—especially in Generative AI and agentic transformation.Key ResponsibilitiesProduct Strategy & Vision- Define and execute the strategic product roadmap for Platform Based Services (PBS) across Cloud, Data Centers, Digital Workplace, Managed Networks, and AI platforms. - Align product vision with market trends, customer demands, and AI-enabled digital transformation. - Partner with cross-functional leaders to shape differentiated, value-creating product strategies.Productization of infrastructure services & Automation- Transform traditional IT services/ Infrastructure services into platform-enabled product bundles with APIs, orchestration, catalogs, and self-service. - Design pricing and consumption models including subscription, usage-based, and outcome-based constructs. - Drive continuous automation to improve efficiency, scalability, reliability, and service quality.Stakeholder & Customer Management- Engage with Sales, Marketing, Delivery, Finance, and external partners to align product offerings with commercial strategies and client needs. - Serve as the product expert for customer engagements, driving feedback loops and continuous product refinements. - Conduct market research, competitive analysis, and customer discovery sessions to sharpen product direction.Go-to-Market & Commercial Strategy- Plan and execute product launches; enable Sales with positioning, playbooks, and collateral. - Define and optimize pricing, packaging, and consumption frameworks linked to automation and AI-driven value. - Influence commercial constructs including subscriptions, usage billing, and outcome-based contracts.Performance Monitoring & Continuous Improvement- Establish KPIs such as ARR, adoption rates, automation ROI, customer satisfaction, and operational margins. - Use data-driven insights for ongoing product iteration, improved user experience, and operational efficiency.Program & Project Management- Own the full product lifecycle and delivery, ensuring timelines, scope, and budgets are met. - Utilize project/program management practices and tools to manage cross-functional execution and risks.Requirements-Experience & Skills- 5-8 years in product management roles within IT services, cloud, data centers, managed services, or software/platform productization. - Experience working with large infrastructure managed services providers or large-scale infrastructure programs. - Demonstrated expertise in transforming IT services into software platforms with automation and self-service functionalities. - Hands-on experience in developing and scaling AI products, particularly in Generative AI and agentic transformation environments. - In-depth knowledge of cloud infrastructure, data center operations, digital workplace, managed networks, and automation frameworks. - Commercial acumen in pricing models, subscription/usage billing, outcome-based contracts, and P&L influence. - Exceptional stakeholder management and communication skills, able to influence across functions and levels. - Experience with project/program management and delivery focus.Education:- Bachelor’s degree in Computer Science, Engineering, Business, or related discipline. - MBA or relevant certifications in Product Management, AI, Cloud, or Agile methodologies preferred.Preferred Qualifications:- Background in enterprise IT service providers, MSPs, or large-scale platform services. - Experience with outcome-based service delivery/pricing. - Experience building and evolving infrastructure services–centric PBS offerings and driving AI/GenAI adoption within PBS. - Familiarity with shared services environments.

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