AVP-Insurance Claims Operations (Property & Casualty)

Inviting applications for the role of Assistant Vice President, Insurance Claims OperationsLooking for someone with extensive domain expertise in P&C Insurance - Claims and a proven track record of managing Service Delivery for large operationsResponsibilities- Should be able to manage large P&C Claims operations - Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the operational delivery - Drive in achieving & exceeding all Internal and Customer key metrics - Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition. - Develop staff by assessing Leadership competencies and promote training and career planning, coach employees for career development. Provides inputs into hiring decisions. - Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors.Prepares fair, accurate and thorough performance reviews. Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss. - Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices - Drive a culture of continuous risk assessment, mitigation, and appropriate customer communication - Review the E2E Metrics and identify risks, opportunities, Own the standard process design and control environment - Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective - Build impactful customer relationships; improve Net Promoter Score. maintain an existing book of business, and drive revenue growthQualifications we seek in you!Minimum Qualifications- In-depth E2E understanding of P&C Claims - Prior experience in managing Claims functions & knowledge of US P&C Insurance is a must. - Excellent operating skills - People management, Client management and managing other operational frameworks - Exceptional verbal and written communication and presentation skills. Should be able to prepare and present independently & confidently to senior leadership within organization and Client organization - Proven track record of leveraging lean Six Sigma framework to drive continuous performance improvement - Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus - The Individual should have exposure/experience to systematically evaluate business opportunities and an ambitious attitude to build on existing capabilities - Strong cross functional collaboration skillsPreferred Qualifications/ Skills- Non-Technical Graduate - Relevant Industry experience primarily managing Insurance Claims operations

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