Customer Support Executive

Job Description: Customer Support Executive (Banking Back-Office)Location: Malad, Mumbai, MaharashtraSalary: ₹3.50 Lakhs Per Annum (LPA)Process: Banking Back-OfficeJoining: Immediate Joiners PreferredRole Objective:We are looking for detail-oriented professionals to manage back-end banking operations and customer queries. This role is critical in ensuring seamless financial transactions and maintaining high standards of service for our banking partners.Key Responsibilities:Process Management: Handle back-office banking tasks including data entry, KYC verification, and transaction processing.Query Resolution: Address and resolve customer concerns via email or chat related to banking products and services.Compliance: Strictly adhere to banking regulations, data privacy policies, and internal SOPs.Documentation: Maintain accurate records of customer interactions and update the database in real-time.Efficiency: Meet daily productivity targets while maintaining 100% accuracy in financial data handling.Candidate Requirements:Education: Mandatory Graduate (Any stream). Candidates with results awaited or backlogs will not be considered.Experience: 0–2 years of experience in BPO or Banking operations (Freshers are welcome).Communication: Fluent in English (Verbal & Written).Technical Skills: Basic knowledge of MS Office (Excel) and quick typing speed.Availability: Must be comfortable with Rotational Shifts and Rotational Week Offs (24/7 environment).Benefits & Facilities:Salary: Competitive CTC of ₹3.50 LPA.Transport: Cab Facilities provided within the designated Hiring Zone.Growth: Opportunity to work with a leading financial process and clear career progression within the banking sector.Contact InformationInterested candidates can reach out to:Contact Person: Manik VashistContact Number: 7986545758

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