Team Lead

We are looking for someone with customer service experience in a call centre set-up, must have a minimum of 4 years of experience, with a minimum of 1 year experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across adiverse, multilingual teamworking both remotely and onsite.Key Responsibilities Candidate must be reachable 24x7 for any help. Experience in giving training / onboarding new hires, Handleteam scheduling , should havemanaged rosters/scheduling for teams working in multiple shifts. OverseeQuality Assurance ,Training , andPerformance Management Create and maintaincomprehensive reports in Microsoft Excel(pivot tables, dashboards, etc.) Conductinterviews , leadonboarding , and manageemployee reviews Organize and leadweekly client calls ; provide clear, data-driven updates Proactively manageescalationsand implement corrective actions Identify areas forprocess improvementand innovation✅ What We’re Looking For Proven experience managing customer service or call center teams. Strongpeople managementandmultitaskingabilities AdvancedExcel skills– confident with formulas, analysis, and dashboards Excellent verbal and written communication skills Experience with multilingual teams and international client communication Knowledge of CRM systems, workforce tools, and customer support software is a plusWhy Join Us? Work with adiverse, global team Leadhigh-impact international projects Pure work from office - no work from home ever Great exposure toclients across multiple geographies Room for growth, ownership, and innovationApply nowif you’re ready to lead with confidence, drive change, and make an international impact.Salary- 5.50LPA - 6LPAAddress: LiveSalesman D-27, Sector-3, NOIDA, Uttar Pradesh, India 2 minutes' walk from Noida Sector-16 Metro Station Aishwarya - Global Talent Recruiter & HR Direct - +91 98189 44655, 98187 24655

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