Customer Support Head

About the companycash 24x7 is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone, no paperwork, no long waits.About the RoleWe are seeking a high-performing Customer Support Head to lead our customer support team, ensure excellent customer experiences, and implement strategies to improve customer satisfaction and retention.Key Responsibilities:- Lead and manage the customer support team to ensure timely and effective resolution of customer queries. - Develop and implement strategies to enhance customer satisfaction and retention. - Monitor customer feedback, track key performance metrics, and generate reports for management. - Resolve escalated customer issues promptly and efficiently. - Mentor and train the customer support team for better productivity and service quality.-Requirements:- Graduate/Postgraduate (any discipline). - 3–5 years of experience in customer support or customer experience roles. - Excellent leadership, communication, and problem-solving skills.Salary Range: ₹20,000 – ₹30,000 per month

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