TCS Hiring for Genesys cloud implementation expert - Cloud Contact Center

Job Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements:- 12 + years of experience in Contact Center technology- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)- Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers)- Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence- Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C)- Cloud Contact Center Architect certifications are preferredResponsibilities:- Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)- Responsible for infusing AI into the Contact Center solutions- Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications- Conduct solution reviews to identify gaps and propose tangible recommendations- Ability to ensure the solution is in compliance with customer's security standards- Ability to callout risks (if any) at the early stage of the project- Mentor / guide implementation team- Create PPT presentationKind Regards,Priyankha M

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