Customer Service Representative

“Speak the Language of Service Excellence – Join Us Today!”Voice Associate – English & Language Specialist (French Bilingual)Location: NoidaWork Type: Full-time | 24/7 Shifts (including nights, weekends, holidays)Are you passionate about delivering exceptional customer experiences?Join our team as a Voice Associate – English & French Bilingual Specialist, where you’ll provide world-class voice support to international customers across residential, business, and contractor segments.What You’ll Do- Deliver excellent customer service via voice support. - Communicate effectively with customers, providing updates and setting realistic expectations. - Resolve complaints within SLA by identifying root causes and implementing solutions. - Collaborate with internal teams for complex issue resolution. - Maintain accurate documentation of interactions and resolutions. - Manage escalations professionally and empathetically.What We’re Looking For- Graduate qualification (any discipline). - Strong communication skills in English and French. - Understanding of customer service principles (Empathy, First Call Resolution, C-SAT). - Basic knowledge of computers, internet, and telecom. - Problem-solving skills and ability to handle escalations. - Adaptability to work in rotational shifts (including nights/weekends). - Empathy and patience in handling customer concerns.Experience- Freshers with excellent communication skills are welcome. - Experienced candidates should have 12+ months in international voice process with proven customer service expertise.✅ Why Join Us?- Opportunity to work in a dynamic, customer-focused environment. - Growth and learning in a global support role. - Competitive compensation and benefits.Apply Now and be part of a team that values customer satisfaction and service excellence!Arpita.Tripathi1@,Niyati.Singh@,Priya.Chaudhary@

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