Process Trainer

Job Description:Roles and responsibilities include: • Develop a schedule to assess training needs • Conduct training through new materials • Consult with other trainers, managers, and leadership • Track and compile collected data • Conceptualize training materials based on data and research • Communicate training needs and online resources • Create training strategies, initiatives, and materials, Test and review created materials • Maintain a database of all training materials • Review employee performance and learning • Candidates with prior Training Experience in chat handling process would be preferredKey Deliverables (KRA/Measure):• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software • Experience with technologies and best practices for instructional manuals and teaching platforms • Good interpersonal skills and communication with all levels of management • Able to multitask, prioritize, and manage time efficiently • Leadership, team building, and management skills • Deliver New Hire Training Batches • Conduct Refresher Trainings/cross trainings per requirements • Develop Content for various trainings • Liaison with different functions to drive business objectives • Calibrations within the team and with the quality team • Maintain various training data and prepare reports • Conduct PKT's for associates on the floor • Conduct TNI/TNA to understand process requirements and roll out action plans • Consult with TL's/peers & RM to identify and drive process improvement initiativesWork ExperienceMinimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related positionLanguage & Communication• Develop a schedule to assess training needs • Conduct training through new materials • Should have good communication skills in English

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