Customer Support Executive

Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment. Language Proficiency: Good command over English (spoken). Experience: Minimum 6-9 months of BPO exp in cx service, preferably logistics or e-commerce Salary & Benefits: CTC: Max 3LPA / 25K Monthly CTC Working Days & Shift: Working Days: 5 Days working / Rotational Week Offs & Shifts Transport facility during dark hours only i.e. B/w 7PM to 6AM Key Responsibilities: Handle incoming calls and respond to customer queries in a timely and professional manner. Make outbound calls to customers for follow-ups, feedback, or information updates. Resolve product/service-related issues effectively, escalating when necessary. Maintain a high level of customer satisfaction by providing accurate information and support. Document all customer interactions and update CRM systems. Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores. Work closely with the team to improve service standards and processes. Required Skills & Qualifications: Graduate / Diploma (any discipline). 0–2 years of experience in customer support (voice process). Freshers are welcome. Excellent verbal communication skills in English and (local language, if applicable) . Good listening skills, patience, and empathy when dealing with customers. Basic computer knowledge (MS Office, Email, CRM tools). Ability to work in shifts (if required).

Apply Now