D365 F&O- Finance and Costing Manager

e are hiring a Microsoft Dynamics 365 Finance & Operations – Finance and Costing Manager to join our Customer Success team. This role is crucial in ensuring the efficiency, accuracy, and compliance of financial operations and costing practices in D365 F&O. You will collaborate with clients, functional teams, technical teams and developers to provide expert support, drive solutions, and improve financial process outcomes. The ideal candidate will have deep expertise in general ledger, accounts payable, accounts receivable, fixed assets, budgeting, tax, cost management and cost accounting functions within D365 F&O, helping clients streamline their operations and achieve operational excellence.Important - This role requires working in US hours to support clients effectively. Working hours: 3rd Shift (5:00 PM - 2:00 AM IST)Key ResponsibilitiesProvide expert support and consulting for D365 F&O Finance modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting, Tax, Cost Management and Cost Accounting.Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution. Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases.Monitor and respond to incidents and service requests within defined SLAs.Evaluate reported issues to identify where they stem from and work with the necessary team to resolve. This includes but is not limited to customer specific code, Crowe Metals Accelerator (CMA) and Microsoft functionalities.Prepare/maintain support documentation, configuration guides and process documentation.Support implementation of enhancements through the full software development life cycle, hotfixes and service updates.Support period-end/year-end business activities.Design and configure financial processes including intercompany, consolidation, month-end close, and financial reporting.Guide clients on best practices for configuration/processes and internal controls within D365 F&O.Continuous self-learning of new features/functionality/technologies as well as guiding younger team members on their cases/career.RequirementsBachelor’s or Master’s degree in Accounting, Finance or Charted Accountant.Minimum 5 years of hands-on experience with D365 F&OStrong understanding of D365 F&O functionalities related to financial management and costing.Microsoft certifications in D365 Finance (preferred).Exceptional analytical and problem-solving skills, meticulous attention to detail and collaborative teamwork abilities.Clear, confident English communication – comfortable engaging directly with U.S. counterparts during the alternate shift.Ability to manage multiple client expectations and work in a fast-paced environment.Ability to work independently with minimal supervision.Preferred SkillsFamiliarity with localization and compliance requirements (e.g., tax configurations, regulatory reports)Exposure to Power Platform (Power Automate, Power Apps).Exposure to project accounting and multi-entity finance implementationsCPA/CMA or MBA in Finance a strong plus.

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