Account Acquisition Manager

Role Objective:To Account Acquisition Manager and client engagement through a 360° approach—LAND, EXPAND, and SUSTAIN—ensuring strategic growth, relationship maturity, and long-term account profitability. The role demands a blend of sales acumen, relationship intelligence, and a deep understanding of design-led business solutions.Key Responsibilities1.LAND– Opportunity Closure (Business Incoming) • Drive the entire opportunity lifecycle: from understanding client briefs to design articulation and delivering final business presentations. • Collaborate with Operations, Design, and Marketing Strategy teams to shape proposals and ensure successful project kick-off post PO stage. • Lead RFQ/RFP management, proposal submissions, and commercial negotiations with support from internal stakeholders. • Conduct internal alignment meetings to ensure delivery teams are briefed and mobilized for execution readiness. • Maintain a strong pipeline conversion ratio, ensuring monthly and quarterly revenue targets are met. 2.EXPAND– Business Growth & Farming (Existing and New Accounts) • Identify new verticals, divisions, and geographies within existing and new client organizations to drive incremental revenue. • Utilize industry insights, research, PR engagements, and networking to uncover business opportunities aligned with D’Art’s design and execution capabilities. • Co-create proactive pitch strategies and lead client presentations to strengthen brand visibility and recall. • Collaborate with internal teams to design account expansion blueprints and unlock new CAPEX opportunities. • Build a predictable farming model for existing clients to ensure repeat and cross-category business inflow. 3.SUSTAIN– Retention & Long-Term Value Creation • Formulate and execute Key Account Plans (KAP) for long-term retention, mapping growth potential and engagement strategy. • Ensure minimum 3-year sustenance of every newly acquired business vertical or line. • Identify and escalate red flags or client dissatisfaction triggers proactively to protect account stability. • Drive service mushrooming—ensure 50% of total service offerings are adopted within accounts by the 1st year of engagement. • Track account profitability and ensure alignment with organizational growth goals. 4.Cross-Cutting Responsibility– Relationship Building & Real-Time CX Tracking • Build and maintain trust-based relationships with clients, OEMs, and channel partners to strengthen D’Art’s positioning as a strategic partner, not just a vendor. • Lead CX improvement initiatives—capture client feedback, testimonials, and referrals for continuous improvement. • Measure and report Customer Satisfaction Index (CSI) on a quarterly basis using structured feedback data. • Act as the Voice of the Customer internally, ensuring cross-departmental alignment to client needs and expectations. • Conduct strategic client visits across geographies to strengthen engagement, uncover latent opportunities, and convert qualified leads. • Coordinate pre-visit research and proposal preparation, ensuring each client interaction is purpose driven and value-adding. • Ensure post-meeting actions are executed within 7 days to progress opportunities to closure.Key Skills & Competencies • Strong Business Development and Consultative Selling capabilities. • Deep understanding of Retail, Design, and Brand Experience domains. • Exceptional Stakeholder Management and cross-functional leadership. • Strategic thinking with the ability to translate insights into revenue outcomes. • Strong negotiation, presentation, and interpersonal communication skills. • Analytical and forward-looking approach to pipeline forecasting and revenue planning.Educational Qualification: • Bachelor’s degree in Business Administration / Marketing / Design Management. • MBA or PG in Marketing, Retail, or Strategic Management preferred.Personality Traits: • Strategic and Relationship-driven mindset. • High accountability and entrepreneurial ownership. • Excellent listener with problem-solving instincts. • Resilient, persuasive, and adaptive communicator.

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