Insurance Business Analyst

About Birlasoft: Birlasoft is a global technology company enabling “next-generation” digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering “future-ready” solutions that enhance agility, resilience, and customer experience. Part of the CKA Birla Group and led by Chairman Mrs. Amita Birla, Birlasoft’s nearly 12,000 professionals drive innovation while building a diverse, inclusive, and learning-oriented culture. With a strong focus on sustainability and long-term value creation, Birlasoft transforms enterprises and communities, earning its reputation as a trusted partner and one of the best places to work About the Job : Seeking an Insurance Business Analyst to support the IT Non-Admitted Production Support unit for the GuideWire Policy Center – administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. Title: Insurance Business Analyst Job Location: Multiple Location (Noida, Mumbai, Pune, Chennai, Bangalore, Hyderabad) Educational Background: Bachelor’s degree in computer science, Management Information Systems, Mathematics or related field is strongly preferred. Key Responsibilities: Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams. Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements. Provide support to workflows and provide expert knowledge on all workflow designs. Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations. Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval. Build strong relationships within the business units and support functions to understand the business needs. Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues. Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible. Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements. Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff. Skills Required: 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry. Experience with GuideWire Policy Center is preferred. Experience with integration to external systems. Strong experience with policy administration solutions. Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes. Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required. Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation. Experience with visualization tools is beneficial. Candidate has experience with troubleshooting system issues.

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