AVP-Insurance Operations

In this role, you are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements. Responsibilities • Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective • Effectively engage with customers to understand and address customer pain points • Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team • Align to customer goals and deliver on commitments consistently • Foresee risks, be proactive and predictive while developing mitigation plans • Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business and drive revenue growth. Minimum qualifications • This will be Operating Leader position in Insurance Vertical (London/ UK Markets). • Understanding of Insurance Industry and excellent knowledge of London Market Underwriting / Claims is a must have. • Ability to prioritize and manage effectively across many competing and concurrent tasks • Ability to manage multiple geographies and understand the cultural nuances. • Ability to manage through indirect authority and matrixed organization structures. • Strong negotiation, facilitation and influencing and consensus building skills • Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization • Ability to work with all levels of the organization • The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities • Leverage lean six sigma framework to drive continuous performance improvement • Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps • Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation

Apply Now