Business Head

Key Responsibilities: • Strategic Planning & Execution: Develop and implement weekly, monthly, quarterly, and annual operating plans to achieve business targets. • Customer Segmentation & Strategy: Segment the customer base effectively and design tailored strategies to maximize engagement and revenue. • P&L Management: Oversee the sub-vertical's P&L, ensuring profitability by managing costs related to client servicing, upselling, and acquisition. • Customer Lifecycle Management: Ensure a seamless customer journey throughout the lifecycle by monitoring engagement parameters and implementing improvements at each touchpoint. • Process Optimization: Build and refine processes to enable timely and effective interventions addressing customer issues, enhancing satisfaction and retention. • Performance Metrics & Incentives: Develop and implement performance metrics, incentive structures, and sales promotion schemes to boost team productivity and morale. • Team Leadership & Development: Hire, train, and retain a team that embodies customer-centric values and a consultative selling approach, fostering a culture of continuous improvement. Skill Sets: • Interpersonal & Communication Skills: Strong ability to communicate effectively with clients and internal teams. • Customer Centricity: A deep understanding of customer needs and a problem-solving mindset. • Analytical Acumen: Proficiency in analyzing business metrics, managing P&L, cash flow, and financial projections. Experience and Education: • Education: Bachelor’s degree (Tier 1 engineering college preferred) & MBA from Top B School (IIMs, ISB, XLRI, etc.) • Experience: 8 to 10 years of experience in Subscription, Media, or Services Sales, Key Account Management, or Sales Operations Management. • Proven experience in managing a client servicing or acquisition team of 100+ members. • Demonstrated ability to manage a large and diverse client portfolio effectively.

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