Service Desk Agent

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk Agent Experience Range: 2 – 6 Years Location: NoidaMust-Have:Excellent Communication skills both written & Verbal Basic PC and peripheral Hardware troubleshooting (including print & scanning devices) Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge Troubleshooting E-mails ( Outlook /Teams) Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team. Exposure to ITIL processes Mandate to work in 24x7. Co-ordination with multiple stake holders (including MIM) Create the Standard Operating Procedure and update the knowledge database documentation whenever required Need to have automation mindset and exposure to AI tools and concepts Good understanding of Incident, Asset, Problem and Change Management (ITIL)Interested candidates pls share your cv to mailid:c.nayana@with subject " Service Desk agent " for further Discussion

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