Key Account Manager

Key Responsibilities Develop and manage strong relationships with key customers to increase revenue and customer loyalty Identify and pursue new business opportunities within existing and potential accounts Negotiate contracts, commercial terms, and agreements with key clients Collaborate with internal teams such as sales, marketing, and delivery to ensure client requirements are met Monitor customer feedback and performance metrics to identify improvement opportunities Handle and resolve customer complaints and escalations effectively Track industry trends, market conditions, and competitive landscape Achieve assigned sales targets and provide regular updates on sales performance and pipeline Maintain accurate account records and activities using CRM tools

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