Technical Support Executive

About Ample: Ample is a 29 years old organization. What does it mean for you? We are a stable organization with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10. We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumph ant. The foundation for future growth is on the following foundations: Globally revered brands in partnerships with Ample - in the enterprise and retail industry. You would be representing a brand that the market has revered and valued over two decades. We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion . This will need leaders who can take the mantle of responsibility towards this opportunity. Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine We live our vision and values Our customers and team members experience this every day, making it a place to be for anyone engaging with us. We have an open culture where people are expected to focus on what-is-right instead of who-is right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organization.Key Responsibilities: • Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services) • Answer customers’ questions about specific products/services • Troubleshooting technical-related issues and ensuring to resolve the issues within TAT • Cross-sell products • Promote accessory sales including add-on packs • Manage returns of merchandise • Coordinate with the other departments’ teams to provide excellent customer service (especially during peak times) • Inform customers about discounts and special offers • Provide customer feedback to the Team Leader • Stay up to date with new products/services • Escalate problems when unable to resolve customer issues • Adhere to the Ample and Apple compliance • From time to time complete the required Ample & Apple coursesQualifications: Any Graduate, Diploma Experience:0 – 5 years Location:Hyderabad, Kochi, Delhi, Calicut, Gwalior Segment:Technical Support Retail – AppleKnowledge and Skills: • Understanding of the retail sales and service process • Knowledge of computer hardware and software is an added advantage • Familiarity with consumer behaviour principles • Knowledge of inventory stocking procedures • Track record of achieving sales and service quotas • Excellent communication skills, capable of building trusting relationships• Ability to perform in fast-paced environments • Flexibility to work various shifts • Should be technically sound. • Should be able to handle customer queries and should aim at customer delight • Self-driven and goal-oriented

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