Salesforce Technical Architect - Field Service Lightning

Technical Architect – Salesforce (FSL | Sales Cloud | Service Cloud)Experience: ~10 YearsRole Level: Senior ManagerLocations: Gurgaon, Noida, Mumbai, Bangalore, Chennai, Kolkata, Coimbatore, HyderabadOverviewWe are hiring a Salesforce Technical Architect with deep expertise in Field Service Lightning (FSL) along with Sales Cloud and Service Cloud. This role requires strong architectural leadership, the ability to design scalable enterprise solutions, and hands-on guidance across complex Salesforce implementations, especially in field service and customer operations.Key ResponsibilitiesDefine end-to-end Salesforce architecture across:Field Service Lightning (FSL)Sales CloudService CloudLead solution design for:Field service operations (work orders, scheduling, dispatch, mobility)Sales lifecycle and pipeline managementCustomer service and support processesArchitect scalable, secure, and high-performance solutions aligned with enterprise standardsProvide technical leadership and guidance to development teams (Apex, LWC, integrations)Design and oversee integrations with external systems (ERP, GIS, IoT, mobile apps, third-party APIs)Ensure best practices in:Code qualityGovernanceDevOps and CI/CD pipelinesSecurity and data complianceCollaborate with business stakeholders, product owners, and enterprise architectsLead technical discussions, estimations, and solution reviewsSupport pre-sales activities including solutioning, proposals, and client presentationsRequired Skills10 years of total IT experience with 8+ years in SalesforceStrong hands-on expertise in:Apex, LWC, Triggers, SOQLAdvanced Salesforce customization and platform capabilitiesDeep experience with:Field Service Lightning (FSL) architecture and implementationSales Cloud and Service Cloud solutionsProven experience in end-to-end solution architecture and large-scale implementationsStrong integration experience (REST/SOAP APIs, middleware platforms)Solid understanding of:Data modelingPerformance optimizationSecurity and sharing modelsPreferred QualificationsExperience with multi-cloud Salesforce implementationsExposure to:Experience CloudMarketing Cloud or Data CloudMobility solutions for field teamsStrong domain experience in:UtilitiesReal estateTelecomManufacturing or field service-driven industriesGood to HaveExperience with enterprise integration tools (e.g., MuleSoft)Knowledge of event-driven architecture and microservicesExperience in Agile and scaled Agile environmentsKey CompetenciesArchitecture and design thinkingTechnical leadership and mentoringStakeholder management and communicationProblem-solving at scaleDecision-making in complex environmentsCertificationsSalesforce Certified Platform Developer I & IISalesforce Certified Service Cloud ConsultantSalesforce Certified Field Service ConsultantSalesforce Certified Application Architect or System Architect (preferred)Salesforce Certified Technical Architect (CTA) (highly preferred)EducationBachelor’s or Master’s degree in Computer Science, Engineering, or related discipline.

Apply Now