Customer Experience Executive - eCommerce (Office-based, NSP Delhi)

Title: Customer Experience Executive - eCommerce (Office-based, NSP Delhi)Company: WeldotsLocation: Netaji Subhash Place, Delhi - On-siteSalary: ₹15,000 – ₹25,000/month + up to ₹5,000/month in performance bonuses (adjust)This isn't a call center job.Weldots runs 4 eCommerce brands — Weldots, Auriglo, Bugario, and NeonDecors — and has served over 10 lakh customers since 2020. Our customer experience team sits at the center of operations, not in a corner.Every order you confirm is revenue saved. Every cart you recover is revenue earned. Every issue you resolve is a customer who comes back. You'll see the impact of your work in daily numbers, not in a quarterly review.If you want a job where you grow fast, learn eCommerce operations from the inside, and move into team lead or ops roles within a year — keep reading.Your Day-to-DayOrders & RevenueCall customers to confirm orders, verify addresses, and coordinate deliveries — directly reducing failed deliveriesRecover abandoned carts through outbound calls — this is where you make a measurable differenceHandle inbound calls on order status, delivery updates, and returnsProblem SolvingOwn customer issues end-to-end — follow up until resolved, don't just log and forgetCoordinate with warehouse, logistics, and operations teams to fix problems at the sourceSpot patterns — if a pin code keeps failing or a product keeps getting returned, flag it. We act on these insights.Systems & DataLog every call outcome and customer detail accurately in our CRMYou'll use tools like Shiprocket, internal dashboards, and spreadsheets dailyWhat We NeedMust-Have12th pass minimum (Graduates preferred)0–2 years in customer support, telecalling, or any customer-facing role — freshers with strong communication are welcomeFluent Hindi + conversational EnglishComfortable using a computer, CRM tools, and basic spreadsheetsAvailable to work from our NSP, Delhi office (Mon–Sat)PreferredPrevious experience in eCommerce or D2C — order confirmation calls, delivery coordination, cart recoveryFamiliarity with Shiprocket, Freshdesk, or similar toolsSomeone who stays organized when handling multiple follow-ups in a dayWhat You Get₹5,000/month in performance bonuses for hitting cart recovery and confirmation targets (adjust number)Clear growth path — top performers have moved into Team Lead and Operations roles within 6–12 months. This is not a dead-end position.eCommerce exposure — you'll understand order management, logistics, and customer ops. This experience compounds.Comfortable office at Netaji Subhash Place with a small, collaborative teamPaid leaves + festival bonuses + standard benefits

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